Privacy Policy

Siemsens Gaard – Svaneke, Bornholm

At Siemsens Gaard, we value your privacy as much as your visit. Whether you are staying with us or visiting our website, we handle your personal data with respect, responsibility, and in full compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

This website is operated by:

  • Siemsens Gaard (SG Bornholm ApS)

  • Havnebryggen 9, 3740 Svaneke, Denmark

  • Email: hotel@siemsens.dk

If you have any questions regarding your data, you are always welcome to contact us.

2. What Information We Collect

To provide you with the best possible service, we collect information when you book a stay, reserve a table, or contact us. This typically includes:

  • Identification: Name, address, email, and phone number.

  • Payment: Secure handling of payment details.

  • Stay Details: Specific information regarding your reservation and preferences.

The Purpose: Simply to welcome you properly and deliver the high level of service you expect from us.

3. Booking via MEWS

We use Mews as our Property Management System (PMS). This means:

  • Your booking data is processed securely through the MEWS platform.

  • MEWS acts as a data processor on our behalf and meets all GDPR requirements.

  • All payments are handled via secure, encrypted payment solutions.

4. Cookies and Analytics

We use cookies to improve your experience on our website. This helps us:

  • Ensure the website functions correctly.

  • Analyze traffic via Google Analytics (IP addresses are anonymized) to understand what our guests are looking for.

  • Show relevant marketing.

You can always delete or block cookies in your browser settings.

5. Sharing of Information

We never sell your data to third parties. We only share necessary information with our trusted partners to operate the hotel:

  • MEWS (Managing your booking).

  • Payment Providers (Secure settlement).

  • IT & Accounting (Systems that ensure correct operation).

6. Storage and Security

We only store your information for as long as necessary. Booking and accounting data are kept in accordance with Danish law, while marketing consents are stored until you choose to withdraw them. We protect your data with both technical and organizational security measures.

7. Your Rights

You are always in control. You have the right to:

  • Access the data we have about you.

  • Have your information corrected or deleted.

  • Withdraw your consent (e.g., for newsletters) at any time.

If you have questions or requests regarding your data, please write to us at hotel@siemsens.dk. We respond as quickly as possible.

8. Complaints

Should you be dissatisfied with how we handle your data, you can contact the Danish Data Protection Agency:

Datatilsynet Borgergade 28, 1300 Copenhagen K, Denmark

www.datatilsynet.dk